Terms of service

B2C General Terms and Conditions


These general terms and conditions apply to all orders that are placed through this website. COLORUSH is registered with the Crossroads Bank for Enterprises (Kruispuntbank van Ondernemingen) under the name Studio Jixy, a private limited liability company (besloten vennootschap or BV) incorporated, organized and existing under the laws of Belgium, with enterprise number 0800.559.707 (VAT BE0800.559.707) (“COLORUSH”). Its headquarters are located at Brakelmeersstraat 53, 9830 Sint-Martens-Latem, Belgium.


By placing an order through the webshop on this website, the Customer (as defined below) automatically agrees to, and accepts, the following general terms and conditions. As a result, the Customer acknowledges full awareness that the agreement, pertaining to the content outlined in these general terms and conditions, does not necessitate a signature on this document when placing an order through the webshop on this website.


Online acceptance of these general terms and conditions is confirmed through obligatory checkboxes during the finalization of the order through the webshop on this website.


  1. General Terms and Conditions


    1. Definitions





Customer” means any natural or legal person that obtains or utilizes products or services provided by COLORUSH through this website for non-professional purposes. As a customer, specific rights are conferred, which would be forfeited if the products or services obtained through this website are utilized for professional purposes.


Professional” means any natural or legal person that does not align with the definition of “Customer” as stated above.


    1. General Information


The Customer can save or print these general terms and conditions, with the understanding that saving or printing this document is at their exclusive liability.


COLORUSH retains the right to modify these general terms and conditions at any time, with such changes being announced on its website. Existing agreements continue to be governed by the terms and conditions in effect at the time of their conclusion. It is recommended to regularly consult the latest version of these general terms and conditions, accessible on the website.


These general terms and conditions are applicable from 1 December 2023.


  1. Making an Online Purchase


The product collection and their descriptions on the webshop, in their current form, are not considered an offer. Consequently, the submission of an order form on the website does not finalize a purchase. The completion of a purchase occurs only upon receipt of a confirmation email.


In the interest of security and customer confidence, COLORUSH maintains the right to request additional information. COLORUSH also reserves the right to reject an order if a proper response is not received or if the information provided is deemed insufficient by COLORUSH.


  1. Order Confirmation


Contractual and order information will be confirmed by email at the time of delivery.


  1. Purchase


COLORUSH will process the Customer’s order based on stock availability or if its suppliers have the necessary inventory. Delivery times are consistently provided on the COLORUSH website. In the rare event that, despite vigilant oversight by COLORUSH, products are discovered to be unavailable after an order is placed, the Customer will be promptly notified via email. In such cases, COLORUSH extends an invitation to the Customer to either cancel or modify their order as preferred.


  1. Availability


Product availability is consistently indicated on our website. If a product is marked as “in stock”, it is generally available immediately. COLORUSH cannot be held responsible if stock levels deviate from those on the order date. Unavailability is typically highlighted on the website.


If COLORUSH encounters difficulty in securing a product from its suppliers within a reasonable timeframe, such as due to depletion of the supplier's own stock, the Customer will be promptly notified of the anticipated delay via email. In such instances, the provisions outlined in Article 9.2. will apply.


In cases of product unavailability, COLORUSH reserves the right to dispatch the order in multiple deliveries. Importantly, the Customer will not be subject to additional charges, as the initially stated delivery fees at the time of ordering apply only once.


  1. Transfer of Ownership


Contrary to the specifications of Article 1583 of the Belgian Civil Code, goods sold or delivered remain the exclusive property of COLORUSH until full payment of the order is received.


  1. Price


Prices are denoted in Euros, and the total amount encompasses value-added tax, all additional taxes, and delivery expenses. The Customer bears responsibility for delivery costs and any applicable import duties unless specific conditions are stipulated on the website. The indicated prices factor in information provided by the Customer regarding the delivery location.


COLORUSH retains the right to modify prices at its discretion. Nevertheless, COLORUSH is obligated to adhere to the prices in effect at the time of ordering.


  1. Payment


The total price must be settled at the time of placing the order. Payments made are not considered security deposits or advance payments under any circumstances. All orders are to be paid in Euros, and payment options include [Bancontact/Mister Cash, Belfius, iDEAL, Sofort Banking, Klarna, KBC/CBC, Apple Pay, credit card].


The Customer is responsible for ensuring the authorization of the selected payment method when saving the purchase order. In the event of non-payment or a payment incident, COLORUSH retains the right to suspend or cancel any order and/or delivery, irrespective of the nature of the incident. The delivery of any new order(s) may be deferred in the case of delayed payment for a previous order, regardless of the provisions outlined in these general terms and conditions.


COLORUSH also reserves the right to request a copy of the Customer’s identity card and/or proof of payment for all transactions conducted via bank card.


  1. Delivery


    1. General Information


Products acquired from COLORUSH will exclusively be delivered to countries listed on the COLORUSH website, with delivery directed to the address specified in the purchase order.


    1. Delivery Period


The dates specified in the Agreement are provided as estimates and represent the processing time for delivery, with the effective processing date of deliveries to be added. Delivery, in any case, will transpire within 30 days following the receipt of full payment. If, by the end of the processing date or at least within 30 days after receiving the full order, COLORUSH has not delivered, the Customer reserves the right to cancel the order. However, prior to cancellation, the Customer must request COLORUSH to deliver the products within a new and reasonable additional period, excluding instances where COLORUSH decides to cancel the order. 


COLORUSH assumes no liability for inconveniences due to delivery delays caused by circumstances for which the courier service is responsible. Reimbursement will not be issued until the order has been returned to the sender or has been delivered to the addressee's location with a delay.


    1. Transfer of Risk


The risks associated with product loss or damage are transferred from COLORUSH to the Customer upon receipt of the product(s).


    1. Customs Duties


In the event that products are delivered to a country outside Belgium, the Customer assumes the role of the authorized importer and is thereby obliged to adhere to the laws and regulations of the country in which the Products are received.


The Customers may be subject to payment of import duties and taxes on the imported Products. All expenses related to customs declaration are the responsibility of the Customers. COLORUSH has no control over these costs and is unaware of their specific amounts. As customs policies differ from one country to another, the Customers is advised to reach out to their local customs office for detailed information.


    1. Product Conformity


The Customer has the right to notify COLORUSH of his/her intention to withdraw from the purchase, at no cost and without the need to provide a reason, within fourteen working days, starting from the day of receiving the product(s). Any claim made after this period will not be accepted. The Customer must submit a detailed return declaration via email and return the products to COLORUSH. Reimbursement by COLORUSH will only occur upon the return of the products or upon the Customer providing proof of return. 


The products must be returned to COLORUSH in the condition in which they were received, including all supplied elements (accessories, packaging, manuals, etc.). The Customer bears the costs of returning the products. In any case, the Customer may benefit from guarantees for hidden defects.


    1. Returning a Package


Note: If the Customer is absent at the time of delivery of the product(s) and fails to collect the package within fifteen days from the address specified by the courier service, the package will be returned to COLORUSH. In such cases, COLORUSH will resend the package to the Customer upon its receipt (or return by the courier service in case of loss), with delivery costs for the second attempt borne by the Customer. This applies even in the absence of a notification from the courier service.


  1. Proof of Transaction


Documents stored in COLORUSH’s computer systems, maintained under reasonable security conditions, will be considered as evidence of communication, orders, and payments between the involved parties. Purchase orders and invoices will be archived on reliable and secure data carriers to serve as conclusive proof.


  1. Limitation of Liability


The colors and materials of the products displayed on the COLORUSH website are represented as realistically as possible; however, variations in appearance may occur from screen to screen. COLORUSH cannot ensure an exact color match with what is displayed on the screen, and the proportions of models on the website may differ from those in the Customer’s order.


  1. Force Majeure


COLORUSH will make every reasonable effort to fulfill its obligations, but shall not be held responsible for any delays or failures in deliveries caused by circumstances beyond its control (overmacht or force majeure). Such circumstances include, but are not limited to, events such as fire, flood, strikes, labor disputes, industrial disturbances, declared or undeclared war, pandemics, embargoes, blockades, legal restrictions, riots, insurrections, governmental regulations, and the unavailability of transportation means.


In the event of a delay, COLORUSH will make diligent efforts to fulfill its obligations at the earliest possible time. Additionally, COLORUSH reserves the right to distribute the remaining product stocks among its Customers in a fair and equitable manner.


  1. Intellectual Property


The COLORUSH webshop and its associated products are the property of Studio Jixy. COLORUSH is a registered trademark, and all rights are reserved by Studio Jixy.


  1. Data Protection


Upon placing an order, the Customer acknowledges and consents to COLORUSH collecting data through the purchase order, as well as storing, processing, and utilizing this information. Certain details may be shared with entities involved in product delivery or payment. If explicitly indicated on the purchase order, the Customer also agrees to COLORUSH sharing this data with other companies whose products are available on the COLORUSH website, aimed at providing information about additional products and services that may be of interest.


COLORUSH Customers retain the right to access their contact data, with the ability to edit, update, or delete it at any time by sending an email to CURSH, along with a copy of their identity card. COLORUSH will promptly process such requests and ensure that Customer data is not retained longer than necessary for the intended purpose or as mandated by applicable legislation.


  1. Applicable Law and Jurisdiction


COLORUSH is committed to resolving any dispute amicably. In the event that the Customer is not satisfied with the chosen method of dispute resolution and wishes to pursue the matter in court, the following rules shall apply: 

the agreement is governed by Belgian law, and both parties agree that any disputes regarding this agreement shall be subject to the jurisdiction of the competent courts of Ghent, section Ghent, Belgium.